Last updated: 15 October 2026
This Shipping Policy explains how we deliver orders placed at gemiddleton.shop. The store is run under the trading name G.E. Middleton by G.E. Middleton & Co Ltd.
1. Where we deliver
We deliver to addresses in the United Kingdom only. This includes England, Scotland, Wales and Northern Ireland, and British Forces (BFPO) addresses. We do not currently deliver outside the UK, and checkout will not offer a delivery option for addresses in other countries.
2. Delivery charges
Standard delivery is free on every UK order, with no minimum order value.
Checkout may also show an optional paid Express delivery service. If it is shown, its price is displayed at checkout before you pay, and choosing it is entirely up to you. Free standard delivery is always available for UK addresses.
3. Order processing
After you place your order, you will receive an order confirmation email. We process orders during our working hours, Monday to Friday. Orders placed in the evening, at weekends or on UK bank holidays are processed from the next working day.
When your order has been dispatched, we will send you a shipping confirmation email.
4. Delivery times
Any delivery estimate shown at checkout or in your shipping confirmation starts from the date your order is dispatched, not the date it is placed, and is an estimate rather than a guaranteed delivery date.
Unless we agree a different date with you, we will deliver your order within 30 days of the date you place it, in line with UK consumer law. If we are not able to do so, we will contact you, and you will be entitled to cancel the order and receive a full refund.
5. Tracking
Where a tracking reference is available for your parcel, we will include it in your shipping confirmation email. If you have not received a shipping confirmation, or you have a question about where your order is, please contact us with your order number.
6. Checking and changing your delivery address
Please check your delivery address carefully at checkout. If you notice a mistake, contact us as soon as possible at contact@gemiddleton.shop or on +44 161 872 8409, quoting your order number. We will update the address if your order has not yet been dispatched. Once an order has been dispatched we may not be able to change the address, but we will do our best to help.
7. Delays
Occasionally, deliveries may be delayed by events outside our control, such as severe weather or disruption to courier networks. If we become aware that your order will be significantly delayed, we will let you know. If your order is late, please contact us and we will look into it for you.
8. Lost or damaged parcels
The items you order are our responsibility until they are delivered to you (or to someone you have nominated to receive them).
- Not received: if your tracking shows your parcel as delivered but you have not received it, please check with neighbours and any safe place first, then contact us as soon as possible. We will investigate with the delivery service and, where the parcel cannot be found, send a replacement or issue a refund.
- Damaged on arrival: if your parcel or item arrives damaged, please contact us as soon as possible with your order number and, where possible, photos of the item and packaging. Please keep the packaging until we have resolved the matter. Damaged items are covered by our Return and Refund Policy, and your statutory rights are not affected.
9. Contact us
G.E. Middleton (operated by G.E. Middleton & Co Ltd)
359-363 City Rd, Stretford, Manchester M15 4DE, United Kingdom
Email: contact@gemiddleton.shop
Phone: +44 161 872 8409
Opening hours (UK time): Monday to Friday 8:30 am to 5:00 pm; Saturday 9:00 am to 12:00 pm; closed on Sunday.